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All products on this website are subject to availability. While we strive to provide up to date information relating to a product please be aware that all images are for illustrative purposes only and colour, size and style may vary. Prices are correct at time of publishing but may be subject to fluctuations. Any promotional discounts given are subject to availabilityand are not transferrable at any time to previous or future sales.If you can't find a product you would like us to stock please let us know. Likewise, if you find the same product cheaper anywhere else, please let us know and we will do our best to beat it.

1.Delay in goods.

We Stock aprox 90% of the products advertised on our website so in the majority of cases we despatch the same day.We will always leave you a note in the my orders section giving you estimated delivery times. We are in the hands of the manufacturers sometimes and always give you their estimated delivery times on out of stock items. Our standard 5.99 post and packing is UPS standard next day UK mainland delivery option. However it is not a Guaranteed service.

If you require a Guaranteed service then please choose the relevant Express Plus where we will despatch for Guaranteed Next Day before 10am.

For terms and conditions of returns please click on the returns section.

2. Shortages.

When receiving your order please log in to our site using your email and password, and click on the my orders section just below the log off button. The history of all orders is placed in this section so you can check at any time on the progress of your order. If the order says "despatched" then all of your goods in full will have been despatched to you complete. If the order says"despatched/waiting for stock" then your order has been part despatched and the outstanding items will follow.In the unlikely event of your goods not being complete it is the receivers responsibility to contact us within 72 hours of the parcel being delivered.We cannot help you outside this time frame.

If you feel there is a shortage with your delivery it is your responsibility to also keep all the package in which the goods were delivered in. If you discard these then we cannot investigate the shortfall(for insurance and UPS investigation department) We cannot make a claim on your behalf without the packaging and therefore cannot re-send out any replacement goods. You will receive a tracking number for all orders over 100 pound or post and packing charges of 5.99 or more. If you havent received your parcel firstly check in the "my Orders" section and click on the relevant order you are tracking.(click on the "show" button)where if there is a delay it will state "waiting for stock" we will always leave you a note of estimated delivery time via email. If the order states "completed" then you will see your tracking number in your order at the top.(plus you should have received an automated email with stating your tracking number.)

If the message reads "Partially shipped" then there are other items to follow

Simply log on to www.ups.com and place your tracking number in the relevant section and you will be able to see the status of your parcel. If there is a problem then you can contact UPS direct on 08457 877877 where their dedicated team will help you sort out the delay.If the parcel is lost then please contact us immediately so we can sort it out for you.

If you have chosen the 2.99 post and packing option (Royal Mail special delivery 3-5 days) please be aware that we cannot track any lost or misplaced deliveries until 3 weeks have elapsed.Please make us aware of the problem where we will track your goods once this time period has elapsed.

3.Unused goods

In the event that you are not satisfied with any purchase from www.golfbuyitonline.co.uk, you may return unused goods within 30 days of receipt for a full refund of the purchase price. We regret that refunds cannot be made for products that shows evidence of having been used. Return shipping costs can only be refunded where we have sent the wrong goods in error .We do not give post and packing refunds for goods that have turned up late due to shippers problems/ or out of stock items, or variations in colours or upgraded equipment. Please note, we cannot offer refunds on custom made products once they have been ordered .These are specifically made to measure. We are in the hands of the custom fit departments of the suppliers and all lead times are estimated. There may be fluctuations in the delivery times.

4. Sending back a product

It is the receivers responsibilty to return any product unwanted or faulty. Goods must be returned using a signed for service so that proof of returned signature can be shown

5. Undelivered items

We require a signature for all deliveries and give all customers the opportunity to have their goods delivered to a seperate business address. If the item is returned to us because the product was not signed for ,we do charge a re delivery of the said items. If the receiver refuses a delivery we will only refund for the cost of goods and not for the post and packing.

6. Damaged goods

In the unlikely event of receiving damaged goods. Please inform us imediately within 48 hours of receiving the goods. Once the goods have been used we will not be responsible for any claims for damaged goods. We will arrange for uplift of goods and on inspection will send a replacement by return of post.

You must keep the original packaging if the goods are damaged for evidence of damage to the box etc.

No claim can be made on any delivery without this under any circumstances

7. Special orders

Please note that on special / bulk orders there is a 20% stock / re-handling charge if the goods are returned for refund. Please contact us prior to ordering to verify.

8. Custom fit products

Please note that all customised products are made to your specifications and as such do not come with any form of refund or exchange policy. Once in production your order will not qualify for cancellation.

We will email you if the product is a custom option as soon as we receive your order

9. Refunds

Refunds are given on receipt of goods back to our warehouse. Refunds can take up to 28 days to show on your statement. Please note we do not refund postage and packaging costs. If you have purchased goods over £100 and we have provided free shipping if you request a refund, we will still deduct the cost of the post and packaging from the value of the goods.

These terms and conditions do not affect your staturory rights

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